See our latest inspection report from the Care Quality Commission:

Settings are measured on the following criteria:

Are they safe?

Are they effective?

Are they caring?

Are they responsive to people’s needs?

Are they well-led?

What do we mean by safe, effective, caring, responsive and well-led?

A good service provides care that answers our five key questions in the following ways.

Safe: you are protected from abuse and avoidable harm.

Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Caring: staff involve and treat you with compassion, kindness, dignity and respect.

Responsive: services are organised so that they meet your needs.

Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.