See our latest inspection report from the Care Quality Commission:
Settings are measured on the following criteria:
Are they safe?
Are they effective?
Are they caring?
Are they responsive to people’s needs?
Are they well-led?
What do we mean by safe, effective, caring, responsive and well-led?
A good service provides care that answers our five key questions in the following ways.
Safe: you are protected from abuse and avoidable harm.
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Responsive: services are organised so that they meet your needs.
Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
